Privacy Policy

As a part of Kenya’s legal requirements for businesses, Nous Business Solutions shares the privacy statement that covers our business practices worldwide.

Nous Business Solutions (“We”) is committed to protecting your privacy when our customers share information about their transactions and business practices.

As a business process outsourcing (BPO) company based in Nairobi, Kenya, we offer customer support services across several continents, including North America, Europe, the rest of Africa, and Australia. We also run our call center operations in Nairobi, Kenya.

We are committed to strictly following the applicable data privacy and security guidelines and requirements in the countries and territories where we, our clients, and our end customers operate. We adopt a policy founded on strict core values, procedures, and policies intended to comply with these requirements because of the differences among jurisdictions in which our clients and their end customers operate.

This privacy policy lays down the basis on which we collect any personal data provided to us or will be handled or processed by us concerning individuals based outside Kenya. Please read our privacy policy carefully so you will understand our practices and views about your personal data and how we handle them.

We abide by appropriate laws on personal information protection for people residing in Kenya.

Policy on Information We May Collect From You

We may gather, collect, and process the information we receive from you, our clients, end customers, and data received from third-party sources, such as data providers, in accordance with these terms.

The information we receive from you may come through filling out forms or communicating with us through phone, e-mail, or other electronic means. The information covered by this policy also covers those you provide third-party customers through which we may act as a subcontractor within Kenya and in jurisdictions outside Kenya, including where your site is registered, subscribed to their services, placed orders, participated in web chats, enter online competitions, surveys, promotions, and in all instances we provide customer services or call center services. 

The information we gather may include your name, e-mail address, physical address, mailing address, business and mobile number, credit information, financial information, and other information related to the service or products of our clients or end customers.

We may also receive information about you through our direct interactions. We may combine the information we gather with the information you share with us, the information our clients or end customers gather about you, or the information they gather about you. We may use the information gathered from you and the combined information that we gather for various purposes set above as long as we follow pertinent laws.

How We Use Your Information

We use your information for the following purposes:

• Fulfilling Contracts: To carry out our obligations under agreements among you, our clients, or their end customers.
• Providing Requested Services: To deliver your requested products, information, and services.
• Promoting Related Offerings: To inform you about other goods or services that interest you.
• Sharing with Partners: To share your details with our clients and their end customers when providing services subcontracted.
• Marketing and Promotions: To send you or allow others to send you information about relevant goods or services.

Disclosure of the Information You Share Us

We may share your information with:

• Business Partners: To fulfill contractual obligations with them or you.
• Group Companies: With our parent, subsidiary, and affiliated companies.
• Mergers and Acquisitions: In case of a business sale or acquisition, to the potential buyer or seller.
• Legal Compliance: To comply with pertinent legal requirements or enforce agreements.

Security and Fraud Prevention: We protect our interests, customers, and others by sharing information to prevent fraud and reduce credit risk.

Where We Store Your Information

Your information may be stored and processed outside of Kenya, including in countries in the EU, Australia, the UK, New Zealand, and the USA. This is due to our operations and the locations of our clients and end customers. We will implement appropriate measures and countermeasures to ensure your data is securely handled and in compliance with this privacy policy and any relevant requirements from our clients or end customers.

Your Rights

• Opt-Out of Marketing: You may request that we stop receiving marketing communications from us.
• Data Access and Correction: You can ask us to make corrections, update, or delete your personal information.
• Data Confirmation: You can inquire whether we hold your personal information.